Returns

1 – Please send a email to our customer service team on returns@builders-superstore.co.uk explaining you are sending them back for a refund.

2 – The original carriage payment will not be refunded, only the cost of the items purchased will be refunded.

3 – Send the item you want to be refunded to address below:

Also put a note inside the parcel explaining why you have sent them back with your details on there also.

(Return Address)

Builders Super Store, Lime St, Tyldesley, Manchester M29 8EN (This MUST be recorded delivery) we all know what the post can be like….

3 – Once we have received your item  we will process the refund ASAP.

Things to take into consideration before processing a refund

• The item should not have been worn and should be in the same condition as when supplied (we appreciate you may have tried it on for size) All “tags” and labels should be intact.
• If the garment was supplied in its own bag then it must be returned in that bag in order to obtain a refund with all tags still attached. Please remember: If a garment is being returned it MUST be resaleable – So we are unable to accept an item that is screwed up and not in the condition where it can go back on the shelf
• If you are returning a worn garment that you feel may have developed a fault the cost of return will be the customers resposibilty and please remember the garment must be washed before sent, any garment returned unclean will be rejected.
• Also enclose a copy of the original sales receipt. If a manufacturing fault is confirmed the following applies. If the garment is under 6 weeks old a exchange or refund can be requested. If over 6 weeks then the garment can only be exchanged